When someone asks me about sending troops coffee, care packages, or letters, I share ideas that have worked or went horribly awry and should be avoided at all costs. Either way, I’m helping. When I’m asked to support troops in areas I’m not so familiar with, I do my best to refer the person to organizations, blogs, or anyone I think may help with forward motion. However, sometimes I get a question that’s just beyond my caffeinated or handwritten powers.
A young woman reached out to me. Her friend is in the reserves and their unit is being treated unfairly. Note that I do not identify the branch of service. Also note that “treated unfairly” is an incredible understatement and purposefully vague. Why? Because revealing details would be the opposite of help. (A) The troops love their unit and don’t want to publicly trash it (B) higher-ups would not take kindly to this and (C) “repercussions” are a reality on some level and why go there and make things worse?
So my first suggestion of, “write to a congressman” went out the window once the ABC’s were explained to me. Undaunted, I asked her, “who speaks for the reserves?” I wondered if there were some high-level person that was an advocate for these men and women. Maybe we could write to this person privately. She could not find anyone. Next thought: maybe fellow troops could advise. Let’s write a letter to Stars & Stripes describing the problem (without identifying the unit) and ask how current reservists or vets would handle the issue.
But describing details would help identify the unit plus make the young woman feel that she was betraying her friend’s confidences. I pointed out the conundrum:
How can anyone help if you don’t tell them what’s wrong? Even if we assume good faith, like it’s a bureaucratic red tape issue and not something purposefully or willfully wrong, there’s no way to find a solution without stating the problem. You can’t reach out to the Dept of Defense and say, “Something, somewhere, is amiss. Please look into it. That is all.” With no information, you’re not even giving someone the chance to resolve the issue.
A smaller cure
When I initially spoke to the young woman her voice was trembling because she was so upset. As I came to understand the situation, I became hurt and angry on behalf of these troops as well. So when I ran out of ideas, I apologized. I felt bad that I could not think of one viable way to fix things.
She surprised me by saying I did help. Because I tried, I cared, and I gave her the opportunity to vent, she felt a little better. I’m sure in a much bigger way, she gave the same kind of help to her friend.
So while coffee or the other small gestures are not a cure, they can do one thing—assure someone in a tough spot that they are not alone. Sometimes all you can do is help someone get through one moment to the next. Sometimes, that’s everything.
© Gina left the mall, 2014